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Welcome to SMG Direct

Fragile Parcel Services

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Bathroom Deliveries

We specialise in the delivery of bathroom products, including:   · 

  • Shower enclosures
  • Baths
  • Vanity units
  • Basins
  • Mirror cabinets
  • Toilets   

Why are we good at what we do?    

We are proud of our extremely low damage rate, in addition to ensuring items are packed to the highest standard (often packed by manufacturers themselves) we also handle all items by hand, making sure that your items are delivered to you in the same condition as when they were collected.

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Technology

Our advanced order management and tracking system has been developed with you, the customer in mind. With many features that make ordering and monitoring your delivery as simple as possible.

  • Online booking
  • Online tracking
  • 2-hour ETA windows
  • Delivery day confirmation
  • Customer service messaging
  • Barcode scanning

Whether you need to reschedule your delivery, cancel it or simply checks its status you have full control of your order via this easy to use online service.

We have invested heavily in developing these functions to ensure that the systems’ user-friendly interface provides you with a simple ordering and tracking solution with great near real-time visibility.  

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2 Hr ETA Windows

Waiting in all day for your parcel can be a thing of the past with our advanced 2-hour window delivery notification service.

Other services often only notify their customers of their time slot on the morning of the delivery. We stand apart from our competitors by letting you know when your parcel is due to arrive the night before. Allowing you to plan your day around your delivery rather than having it dictate your timetable.

Deliveries are made between 07:00 and 19:00 each day. 

Coverage & Locations

We cover 90% of all Mainland UK on a 3 day service.

Head Office

Pride Park

​Central HUB

Derby

Local Depots

Derby & Carlisle

Contact Us

Customer Service Hours

Monday - Friday: 8am - 5pm

Saturday: Closed

Sunday: Closed

Delivery Service Hours

Monday - Friday: 7am- 7pm

Saturday: Closed

Sunday: Closed